Making a Claim

It is very important that you adhere to the terms and conditions shown in the policy.

To report a motor accident or incident (including malicious damage, fire or theft incidents), you are required to call either your insurer direct (details shown in your policy documents) or to call our claims help line.

This help line telephone number is available 24 hours a day and 365 days per year and is provided by Kindertons Accident Management.

They will be acting as agents of Penk Insurance and they may therefore answer calls or call you stating they are Penk Insurance.

All accidents, irrespective of blame or if settled privately, MUST be reported to your insurer.

If you have damage to the windscreen or window(s) in your vehicle and it is covered on your policy it is VERY IMPORTANT that you report the incident immediately to your insurer using the telephone help line number shown in your insurance documents. DO NOT get the glass repaired or replaced by a company that is not approved by your insurer as this may restrict the level of cover you have.

Penk Insurance staff can also be contacted during our usual opening hours should you need any help or advice.